Privacy Policy

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Our contact details -

Name: Hazelwood Boarding Cattery

Address: Broadview, Warren Street Road, Charing, Kent, TN27 0HJ

Phone Number: 07896 984703

Website :

E-mail:diane@hazelwoodboardingcattery.com

The type of personal information we collect -

We currently collect and process the following information:

·  Your Name

·  Your Address

·  Your Contact telephone number

·  Your Email address

·  Your Emergency contacts Name, Address & Contact telephone number

·  Your cat’s veterinary practice information

How we get the personal information and why we have it -

Most of the personal information we process is provided to us directly by you for one of the following reasons:

·  For the purposes of: Booking your cats stay with us 

We use the information that you have given us in order to - make contact with yourself, your emergency contact and/or your vet should your cat become ill whilst you are on holiday. We will, with your permission (see booking form) retain this information so that we can make your future bookings with us simpler and enter you into any loyalty offers that we make.

We will not share this information with any organisations or individuals.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting -  diane@hazelwoodboardingcattery.com

(b) We have a contractual obligation during your cats stay with us

How we store your personal information -

Your information is securely stored. 

We keep the information listed for 3 years from your booking date. We will then dispose your information by permanently deleting your record from our database and destroying the physical booking form

Your data protection rights -

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at diane@hazelwoodboardingcattery.com, or in writing to Hazelwood Boarding Cattery, Broadview, Warren Street Road, Charing, Kent TN27 0HJ or by telephone on 07896 984703 if you wish to make a request.

How to complain 

If you have any concerns about our use of your personal information, you can make a complaint to us at diane@hazelwoodboardingcattery.com, or in writing to Hazelwood Boarding Cattery, Broadview, Warren Street Road, Charing, Kent TN27 0HJ or by telephone on 07896 984703

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:  

Information Commissioner’s Office

Wycliffe House, Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk